Terms and
Conditions
The Company can be contacted at :
Trading Address and Registered Office
HD Kemsley Ltd
Play Cafe
161 Union Street
Torquay
TQ1 4BX
Telephone: 01803 431363
Company Number: 11456875
Purchasing tickets online is an acceptance of Play Cafes Terms, Conditions and Rules of Play. We reserve the right to ask guests to leave before the end of their session if they do not observe and adhere to the rules.
We reserve the right to cancel or change any play session with less than 20 visitors booked.
Tickets purchased online are only valid for the day and session for which they are purchased.
Tickets are non-refundable, they cannot be changed or transferred as stated at time of booking.
All persons included in your online ticket booking must enter Play Cafe at the same time.
Special Offers:
The 2 for 1 Play & Dine offer is only valid for children on the date shown on the ticket. Only children present on arrival will be permitted entry under this offer.
There is no adult only entry to Play Cafe
There is no child only entry to Play Cafe
All sessions are 2 hours (weekend) 2.5 hours (weekday) in duration from the start time stated on your booking, not the time of entry to the centre. You are welcome to arrive at any time during your booked session, however, we cannot extend your session to allow for any missed time.
Teen Ticket charges will apply to all young persons entering Play Cafe over the maximum height restriction. (148cm) Young persons over this height restriction are not permitted to play on the equipment.
At all times, children are the responsibility of their supervising adult. Play Cafe Torquay does not provide services of supervision to children using the centre.
Please do not enter Play Cafe if you or a member of your family is or has been unwell 48 hours prior.
Play Cafe team members are present to monitor and ensure the correct use of the Play equipment, access first aid facilities and implement the centre rules.
Socks must be worn at all times
Only food and drink purchased at the Play Cafe may be consumed on the premises.
No food or drinks may be taken into or consumed on the play equipment.
Smoking (including e-cigarettes) is strictly prohibited within the building at all times. Smoke alarm sensors operate throughout the centre. Please do not leave your child unattended at any time during your visit to step outside to smoke.
Our play equipment is designed for use by children aged 0 – 10 years.
Children of the correct ages are to use the correct areas. Adults are allowed on to the play frame to supervise and monitor their children only.
Children should be dressed appropriately to enjoy their time at the centre. For their safety, arms and legs should be covered. Socks must be worn at all times. No shoes are permitted on the play equipment. Jewellery, badges, loose belts, ties, hoods and capes should be removed before using entering the play frame.
Use of foul and abusive language is prohibited.
Threatening or intimidating behaviour towards any of our team or other customers will not be tolerated and will be reported to the police.
Anyone deemed to be under the influence of intoxicating beverages or illegal substances will be refused entry to the centre and may be reported to the police/local services.
The company does not accept responsibility for lost or damaged possessions
All children and adults participate at their own risk. The company does not accept liability for loss or injury of whatever nature, caused through misuses of the equipment, lack of parental supervision or failure to comply with the centre rules.
The company reserves all rights to admission / refusal of admission.
The company reserves the rights to alter times, offers, events and prices without prior notification.
Party Terms and Conditions
Party Bookings are accepted and confirmed upon receipt of our £50 booking fee. A receipt by email will be issued as confirmation of your booking.
The booking fee is non-refundable.
By paying the booking fee, you confirm you have read and agree to the terms and conditions.
The final party balance payment is due on party day once food orders are finalised, subject to the number of party guests (children) in attendance. Your original booking fee will be deducted from your final balance payment.
Birthday Child (one per party) will go FREE with bookings over the minimum number of 10.
Our party room can seat a maximum of 30 children per party.
In the event of no shows or guest cancellations, the minimum of 10 party guests (children) will be charged.
Please notify any changes to your group size 48 hours prior to your party booking.
If for any reason we have to cancel your booking, we will be happy to refund your booking fee in full.
If for any reason you have to cancel your booking, the booking fee is non-refundable. However, at our discretion and subject to availability, we will endeavour to transfer your booking to a revised date within 30 days of your original booking.
Your Party Booking is for 2 hours as per your chosen and confirmed time slot, inclusive of soft play and private party room for food and cake ceremony. Please do not arrive more than 10 minutes before your scheduled party start time.
Accompanying adults (1 per child) go FREE, exclusive of the Birthday Child.
Additional siblings not attending the party and extra parents are welcomed to pay the play session admission fee on arrival.
Reserved seating is allocated for accompanying party grown ups.
Party food, ice lollies and unlimited squash are included within your 2 hour party for all attending party children. *Food orders are taken upon arrival.
*Dietary/Allergen requirements can be catered – please note these in the relevant section on the booking form.
External/own food is NOT PERMITTED and cannot be brought into Play Cafe with the exception of a Birthday cake.
If supplying a Birthday cake, please be mindful of any allergens within your group and use candles only please, no sparklers.
Due to allergen laws, we are unable to store, serve or cut your cake, we can however assist with a cake knife, safety matches for lighting candles, napkins and plate plates.
Our party rooms boast hand painted decor, we kindly ask you do not stick banners, balloons etc to our walls. Party Poppers/Cannons are not permitted. Our rooms are equipped with disco party lights and an Amazon Alexa. You may choose your favourite songs to play throughout your time in the party room.
Play Cafe is still open for a general admission play session at the time of your party and our general rules of play must still be adhered to by all attending party guests. SOCKS MUST BE WORN.
Our Cafe will be open throughout the duration of the party serving hot and cold drinks, snacks and a full menu. These can be ordered at the till points and served to your reserved party tables.
Party Invitations are included in your party package. They can be downloaded from the Party section of our website.
Private Hire Terms and Conditions
A £100 booking fee is required at time of booking to secure time and date slot. An email of confirmation will be sent upon receipt of your booking fee. The booking fee is non-refundable but will be deducted from final balance.
Final balance of £230 is due on the day of your private hire, inclusive of unlimited squash.
By paying the booking fee, you confirm you have read and agree to the terms and conditions.
Up to 100 children can attend.
Exclusive hire does not include food, drinks (other than unlimited squash for the children) or decorations. Food options can be selected at an additional cost.
Guests are welcome to cater their own event or speak to us to discuss buffet options.
You are not permitted to bring your own drinks into our cafe on party night, however, own food is permitted by prior agreement. We request all drinks are purchased from us here.
Please notify any changes to your group size 48 hours prior to your booking.
If for any reason we have to cancel your booking, we will be happy to refund your booking fee in full.
If for any reason you have to cancel your booking, the booking fee is non-refundable. However, at our discretion and subject to availability, we will endeavour to transfer your booking to a revised date within 30 days of your original booking.
Your Private Venue Hire Party is for 2 hours as per your chosen and confirmed date and time slot, from 4.30-6.30pm inclusive of soft play and cafe area. Please do not arrive more than 15 minutes before your scheduled party start time.
If supplying a Birthday cake, please be mindful of any allergens within your group and use candles only please, no sparklers.
Due to allergen laws, we are unable to store, serve or cut your cake, we can however assist with a cake knife, safety matches for lighting candles, napkins and plate plates.
Should you wish to bring along additional decor, balloons banners etc, we kindly ask you do not stick these to our walls. Party Poppers/Cannons are not permitted.
Play Cafe is not open for a general admission play session at the time of your private venue hire.
Our general rules of play must still be adhered to by all attending party guests. SOCKS MUST BE WORN.
Party Invitations are included in your party package. They can be downloaded by clicking HERE. (put a link to invitations where HERE is)